Client Complaint Resolution Committee

The ASA Zambia management has established a Client Compliant Resolution Committee, where our valued customer can share their viewpoints, raise a complaint out of any grievance and seek for justice.

Who Can Complain

Any client who is facing a problem/injustice/delay in service/or unacceptable behaviour by ASA Zambia staff.

Client complaint procedure

Contact the Area Manager: Direct call to the Area Manager (Mobile number is available in the Passbook) and submit a written complaint in to the “Complaint Box” which is available at the Branch office.

Contact the Head office:


Phone: to be advised

Courier / Post: Head of HR, ASA Zambia Ltd., Plot 1454 Makishi Road Northmead, Lusaka Zambia