Client Complaint Resolution Committee
The ASA Zambia management has established a Client Compliant Resolution Committee, where our valued customer can share their viewpoints, raise a complaint out of any grievance and seek for justice.
Who Can Complain
Any client who is facing a problem/injustice/delay in service/or unacceptable behaviour by ASA Zambia staff.
Client complaint procedure
Contact the Area Manager: Direct call to the Area Manager (Mobile number is available in the Passbook) and submit a written complaint in to the “Complaint Box” which is available at the Branch office.
Contact the Head office:
Phone: to be advised
Courier / Post: Head of HR, ASA Zambia Ltd., Plot 1454 Makishi Road Northmead, Lusaka Zambia